T&Cs

Torqzone Academy (Pty) Ltd is a South African registered company, having been in business since 2014, we comply fully with South African law relating to online order companies and the distance selling regulations. We want you to be totally happy with your purchase and our service and invite your comments if we fail in any way. Our terms and conditions do not affect your statutory rights.

Detailed Description of Goods and/or Services

Torqzone Academy (Pty) Ltd is a business in the bicycle repair and maintenance industry that offers complete workshop solutions in terms of bicycle mechanic training and bicycle tool sales.

B2B Accounts

B2B accounts against a wholesale pricing structure will only be made available to operating cycle shops, independent practicing mechanics, and Torq Zone Academy ex- and existing learners. The responsibility will be on the applicant to verify that they are one of the previously mentioned.

All B2B accounts are strictly full payment before delivery.

Delivery Policy

Subject to availability and receipt of payment, requests will be processed within five (5) days and delivery confirmed by way of an order number sent via email. Goods, unless otherwise arranged, will be delivered by courier service with the costs of which, unless otherwise indicated, will be carried by the buyer.

Back Orders

A back order implies an item that is temporarily out of stock both with our supplier or ourselves and which can be secured for future delivery once it becomes available through the placement of an order. We aim to keep most of the items listed on our website physically in stock. There are however some items that we may from time-to-time not have in stock, or some items we do not keep stock of. The customer may back order these items. Delivery on back ordered items can take up to 3 months, and either a full payment or a 50% deposit will be required.

No refund will be made on a back order once a payment has been made, regardless whether in full or only a deposit.  

We update our site daily so what is listed is in stock. However occasionally mistakes can happen and if we are out of a product that you order that will delay dispatch by more than 48 hours we will contact you by email or telephone within 24 hours and give you the opportunity to cancel, wait or have an alternative.

Offers, Coupons & Discounts

Offers will not be applied retrospectively. The following exclusions apply:

  • Gift Vouchers
  • All Bundle Deals

We reserve the right to vary, suspend, or cancel offers without notice. 

Export restriction

The offering on this website is available to South African clients only.

Return and Refunds Policy

If you are dissatisfied with an item purchased you may return it for a replacement or exchange provided that the conditions of our Return & Refund Policy have been satisfied. We will not refund any purchases.

We will replace or exchange a product provided that:

  • There is valid proof of purchase, i.e. web invoice;
  • It is within 5 days of the original purchase date;
  • It is in its original packaging or condition.

The cost of couriering the product back to any of our stores shall be incurred by the purchaser.

If you wish to return something that you purchased online at www.uniorbiketools.co.za  because the item you received is either damaged or not what you ordered, please contact us at academyinfo@torqzone.co.za.

Torqzone Academy (Pty) Ltd does not take title to returned items until the item/s arrives at our store. At our discretion, a replacement or exchange may be issued without requiring a return. In this situation, Torqzone Academy (Pty) Ltd does not take title to the item.

Torqzone Academy (Pty) Ltd does not collect returns from SA Post Office or any third party location. The customer is responsible to return the item/s to our store

If the product was used for its intended purpose and design and in accordance with the product’s instructions and/or user manual and is found by the customer to be faulty, Torqzone Academy (Pty) Ltd will liaise with the supplying on behalf of the customer in terms of replacement or repair. Proof of purchase is required.

No replacement or exchanges will be actioned on purchases where the products that have been misused or purposely damaged. There may be a courier cost to have certain products repaired. This cost is for the customer’s account and will be quoted upfront. When returning products for repair, please ensure that it is in a hygienic condition.

If the item/s were purchased using an Gift Voucher it may be exchanged if the above criteria are met and the correct procedures are followed, however, no cash refunds or new gift cards will be issued.

To avoid processing delay, please return item with instructions and contact details.

Payment Options Accepted

Payment may be made via Visa or MasterCard or by bank transfer into the Torqzone Academy (Pty) Ltd bank account, the details of which will be provided on request.

Card Acquiring and Security

Card transactions will be acquired for Torqzone Academy (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.  DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer Details Separate from Card Details

Customer details will be stored by Torqzone Academy (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Torqzone Academy (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and Torqzone Academy (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Torqzone Academy (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Safe & Correct Use

Many of the products we sell require knowledge on use. We will offer any technical help via email or the telephone if approached. We advises that if you are unsure on how to use a particular item that you seek the help of a qualified bicycle technician.

Failure to use the item correctly could lead a serious injury or accident.

Company information

This website is run by Torqzone Academy (Pty) Ltd based in South Africa trading as (ta) Torq Zone Academy and with registration number 2014/123298/07.

Contact Details

Physical Address: 69 Lynburn Rd, Lynburn Centre, 1st Floor Unit 5, Lynnwood Manor, Pretoria, South Africa, 0081

Email: academyinfo@torqzone.co.za

Telephone:  082 850 0115 (before 8am / after 4pm)future