If you are dissatisfied with an item purchased from our website you may return it for a refund, replacement or exchange provided that the conditions of our Return & Refund Policy have been satisfied.
We will exchange or refund a product provided that:
- There is valid proof of purchase, i.e. web invoice;
- It is within 5 days of the original purchase date;
- It is in its original packaging or condition.
All refunds are processed strictly in accordance with the original sales tender type and only after confirmation that the funds were received in our bank account.
The cost of couriering the product back to any of our stores shall be incurred by the purchaser.
If you wish to return something that you purchased online at www.uniorbiketools.co.za because the item you received is either damaged or not what you ordered, please contact us at firstname.lastname@example.org.
Torq Zone Academy (Pty) Ltd does not take title to returned items until the item/s arrives at our store. At our discretion, a refund may be issued without requiring a return. In this situation, Torq Zone Academy (Pty) Ltd does not take title to the refunded item.
Torq Zone Academy (Pty) Ltd does not collect returns from SA Post Office or any third party location. The customer is responsible to return the item/s to our store
If the product was used for its intended purpose and design and in accordance with the product’s instructions and/or user manual and is found by the customer to be faulty, Torq Zone Academy (Pty) Ltd will liaise with the supplying on behalf of the customer in terms of replacement or repair. Proof of purchase is required.
No refunds, repairs or exchanges will be actioned on purchases where the products that have been misused or purposely damaged. There may be a courier cost to have certain products repaired. This cost is for the customer’s account and will be quoted upfront. When returning products for repair, please ensure that it is in a hygienic condition.
If the item/s were purchased using an Gift Voucher it may be exchanged if the above criteria are met and the correct procedures are followed, however, no cash refunds or new gift cards will be issued.
To avoid processing delay, please return item with instructions and contact details.